View Trouble Orders

Owned by JASCI Software
Last updated: Nov 26, 2024
3 min read

If there is an issue that is preventing an order from being picked, packed, and shipped, it is likely a trouble order.

Users can tell if an order is a trouble order in the work details of an order.

Select View Trouble Orders

View Trouble Orders can usually be found under Outbound → Trouble → View Trouble Order

  • To filter for the order you are searching for, you can filter by:

    • Selecting a Column: Credit Hold, Date Created (DD-MM-YY), Hold Until Date, Order Hold, Order Number, Product, Purchase Order, Sales Order ID, Ship Complete, Trouble Reason, Work Control Number, or Priority Code.

    • Selecting an Operator and entering the value: Equal, Not Equal, Starts With, or Contains

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The Trouble Reason will indicate why the order was sent to trouble.

  • Actions for orders in Trouble View

    • Detail - Redirects the user to the work details of the order.

    • Release - Releasing the order from trouble

    • Remove Hold - Removes hold from order

    • Logs - Opens a small window that will show the log messages for the order

    • Cancel - Redirects the user to a different page to proceed with canceling product, product quantity, or the order entirely

    • Unallocate - Redirects the user to a different page to proceed with unallocating quantities or lines from the order

    • Update Lot - Redirects the user to a different page to update lots

  • When you update an order and you try to release it from trouble, the order will only be released if it is updated in Sales Order Maintenance. If it is not, you will receive this error message: 

‘Release All' Button

  • This button will only display when you filter by a product:

  • After clicking the release all, this function will flag all WCN in trouble with that product in the WTH to ALLOCATION_RELEASE='Y', which will trigger the trouble release scheduler to release those orders. 

  • Please note that this button will not prompt release the orders, but flag them to be released by the trouble release scheduler and you will need to wait next time the scheduler runs to see them released.