If there is an issue that is preventing an order from being picked, packed, and shipped, it is likely a trouble order.
Select View Trouble Orders
View Trouble Orders can usually be found under Outbound → Trouble → View Trouble Order
To filter for the order you are searching for, you can filter by:
Selecting a Column: Credit Hold, Date Created (DD-MM-YY), Hold Until Date, Order Hold, Order Number, Product, Purchase Order, Sales Order ID, Ship Complete, Trouble Reason, Work Control Number, or Priority Code.
Selecting an Operator and entering the value: Equal, Not Equal, Starts With, or Contains
Actions for orders in Trouble View
Detail - Redirects the user to the work details of the order.
Release - Releasing the order from trouble
Remove Hold - Removes hold from order
Logs - Opens a small window that will show the log messages for the order
Cancel - Redirects the user to a different page to proceed with canceling product, product quantity, or the order entirely
Unallocate - Redirects the user to a different page to proceed with unallocating quantities or lines from the order
Update Lot - Redirects the user to a different page to update lots
When you update an order and you try to release it from trouble, the order will only be released if it is updated in Sales Order Maintenance. If it is not, you will receive this error message:
