If there is an issue that is preventing an order from being picked, packed, and shipped, it is likely a trouble order.
Select View Trouble Orders
View Trouble Orders can usually be found under Outbound → Trouble → View Trouble Order
To filter for the order you are searching for, you can filter by:
Selecting a Column: Credit Hold, Date Created (DD-MM-YY), Hold Until Date, Order Hold, Order Number, Product, Purchase Order, Sales Order ID, Ship Complete, Trouble Reason, Work Control Number, or Priority Code.
Selecting an Operator and entering the value: Equal, Not Equal, Starts With, or Contains
Actions for orders in Trouble View
Detail - Redirects the user to the work details of the order.
Release - Releasing the order from trouble
Remove Hold - Removes hold from order
Logs - Opens a small window that will show the log messages for the order
Cancel - Redirects the user to a different page to proceed with canceling product, product quantity, or the order entirely
Unallocate - Redirects the user to a different page to proceed with unallocating quantities or lines from the order
Update Lot - Redirects the user to a different page to update lots
