In normal cases, if an order is picked and packed and the customer decides to cancel the order, the inventory needs to be manually put back into its area via Inventory Adjustment. This new function will create an automatic putaway that will move the inventory from PAK/SHP back to its original area. Users will need the Authority ID level added to use this feature.
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Changes will be reflected as status becomes 'Completed', the Area is blank, and the Rollback button disappears.
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Please note that a Work Zone will be added to the Work Type Headers as well as the Work Type Lines in order to complete the Putaway.
Error Messages
Here are some scenarios where the Rollback will not work:
If the order was already completed: "Order already completed. Cannot be rolled back."
If order was shipped/has tracking: "Order has shipped and contains active tracking. Shipment must be voided before rolling back"